Dark Horse Sourcing FAQs – China Product Sourcing & Services

After-sales guarantee
①Chinese local procurement, disputes can be the first time on-site communication, poor communication can provide professional legal aid

②In case of a major quality problem, the investigation confirmed that the buyer is not responsible. If the factory is unable to refund, the company can compensate 100% of the product order, except for the quality inspection confirmation, and the final compensation plan shall be based on the actual order.

③7 / 24 After-sales service

④Order returns can be sent to the third-party overseas warehouse, compensating up to 140 Kusd / single / quarter

⑤Transportation insurance services can be provided, with up to 1.2 times the order compensation.
Quality control (mainly display the quality inspection process of bulk orders)
①　Confirm the customer quality requirements

②　Contact the factory to confirm the customer's quality inspection requirements

③　Arrange professional quality inspectors to go to the factory for quality inspection at the agreed time

④　Conduct quality inspection according to the AQL 2 quality inspection standard

⑤　Quality inspection completed, provide professional quality inspection report within 1-2 days

⑥　Confirm the quality inspection report with the customer

⑦　Customer confirmation, complete the quality inspection
Procurement process
1、Customer provide procurement requirements

2、Confirm procurement requirements

3、Arrange special personnel to coordinate the procurement tasks

4、Screening factory

5、Confirmation of quality factory

6、Provide the optimal plant initial quotation

7、Analyze the quotation solutions with the customers

8、Confirm the supply plant

9、Negotiate the price again

10、Confirmation of sample protocols

11、The factory provides samples

12、Contact freight forwarder transport

13、sample for reference

14、Provide the sample improvement scheme and confirm the final order scheme

15、Negotiate the price again

16、Confirmation firm contract and payment terms

17、The down payment

18、Update the production schedule regularly according to the order schedule

19、Order production completed

20、Arrange the quality inspection, and show the professional quality inspection report

21、Contact the freight forwarder, arrange the shipment, and take the photos

22、Assist the freight forwarder for the customs export

23、Update the logistics progress regularly

24、Confirm the arrival of the goods at the agreed time

25、Assist customers to start sales

26、7 / 24 After-sales service

27、Repurchasing
Accessories are missing after product receipt
The Dark Horse team will ask the factory to send accessories or make financial compensation.
The product was shipped to Amazon, and the color box was damaged, affecting the sale
The successful strategy of the Dark Horse team is to purchase transportation insurance during transportation, submit proof of damage, and require the transportation party to compensate according to the insurance.
The actual box gauge of the product differs greatly from the size of the box gauge provided by the factory before production, resulting in the increase of transportation costs.
The successful strategy of the Dark Horse team is to provide the initial box plan before the order, confirm the final box rules during the quality inspection, and conduct the transportation inquiry one week before the delivery. This problem can be avoided in advance through this scheme. If the difference is large, you can optimize the price through multiple transportation agents, and negotiate with the factory to get a discount to reduce the cost.
When products are shipped to Amazon, the list shows that the number of products is inconsistent with the number of order contracts
The experience of the Dark Horse team is to judge whether all the products are sent to Amazon. Usually, the delivery of each batch will be delayed. In addition, the damage of the Amazon label will also lead to this situation, just waiting for Amazon processing. If it is caused by the transportation, the compensation can be negotiated with the transportation agent.
The product is finished, but I don't want the factory to ship it for the time being
The successful strategy of the Dark Horse team is to let the factory temporarily store the factory, while the dark Horse team has its own warehouse, which can help customers store for 3 months for free.
Product shipping labels, product labels are not pasted, are sent to Amazon
If it is caused by the factory, you can ask the transportation agent to paste. If it is sent to Amazon, you can ask Amazon to paste. The costs will be borne by the factory.
The product is damaged during transportation and the product cannot be sold
The successful strategy is to purchase shipping insurance on shipping with full compensation
After the product was sold on Amazon, customers left bad reviews
If it is a quality problem and the quantity is small, submit proof or order discount
After receiving the product, the quality is not consistent with the contract agreement
The successful strategy of dark procurement is to sign a legally effective procurement contract with the factory when the order is produced. In this case, compensation will be made according to the contract situation, and legal rights protection can be carried out if necessary. The maximum compensation order amount is 1.2 times
The product was detained at the customs office
The successful strategy is to purchase shipping insurance on shipping with full compensation.
Production is done, and the buyers don't want it anymore
If it is due to the customer himself, no compensation can be paid except for spot products
The order was not completed within the agreed time period
The successful strategy of dark procurement is to sign a legally effective procurement contract with the factory when the order is produced. In this case, compensation will be made according to the contract situation, and legal rights protection can be carried out if necessary. The maximum compensation order amount is 1.2 times.

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